Sign-in problems

Codes that do not arrive or do not work, and being asked to sign in again.

"That code is wrong or has expired"

A code works for 10 minutes, and only the newest one works. Tap Send a new code and use the code in the latest email.

"A code was just sent. Wait a minute"

You can ask for one code a minute. Check your spam folder while you wait.

"Too many tries"

Wait a few minutes and try again. After 20 wrong codes in a day, that address can sign in again after midnight UTC.

"Please sign in again" or "Session expired"

You were signed out, for example from another device with Sign out of all other devices, or after 60 days away. Sign in again; your chats are still there.

"Too many wrong codes. Wait 10 minutes"

That is two-step sign-in. Wait 10 minutes. Lost your authenticator? Use a recovery code.

"This account is paused"

The account was paused for a reason that needs a person to look at it. Contact Pufy support.

Sign in with Apple is missing

Sign in with Apple is on iPhone, iPad and Mac. On Android, sign in with Google or an email code.